Home Buyer Report in Mansfield
Buying a home can be stressful enough without uncertainty over the heating system. When a customer contacted us at Highfield Plumbing & Heating, they were in the process of purchasing a property where the sellers had recently installed a new boiler, but could not provide the correct paperwork.
Rather than immediately booking tests and charging the customer, our team took the time to review the situation properly.
Key Questions Answered
- Was the boiler paperwork valid? Not initially.
- Did testing need to be carried out immediately? No. We first advised the customer to request the correct documentation from the seller.
- What happened next? After reviewing the documents provided, we confirmed they were still insufficient and recommended gas testing.
Putting the Customer First
When the customer first contacted us, Ella at the office spoke with the estate agent and explained what information should be requested from the sellers.
After the paperwork was received, Ella carefully reviewed everything and provided honest advice rather than pushing unnecessary services.
As the customer later said:
“Ella was absolutely amazing, she genuinely tried to help me save money instead of just taking advantage of me as a customer.”
Professional Inspection and Reporting
Once the customer decided to proceed, our gas safe engineer Felix attended promptly to carry out the required gas testing and inspection.
Following the visit, the report was provided exactly when promised.
The customer said:
“Felix, the engineer, was also very professional. He contacted me promptly and sent the report exactly when promised.”
Why Gas Checks Matter When Buying a Property
When purchasing a home, it is not always possible to know the true condition of the boiler and gas appliances.
A professional inspection can help identify:
- Safety concerns
- Installation issues
- Missing documentation
- Potential future repair costs
- Compliance concerns
For many buyers, it provides valuable peace of mind before contracts are exchanged.
Customer Feedback
“Highfield Heating And Gas Ltd were completely honest, trustworthy, and professional throughout. I will definitely use them again in the future and highly recommend them to others.”
Related Services
If you’re buying a property in Mansfield, Chesterfield or Nottingham, you may also be interested in:
- Home Buyer Gas Safety Inspections
- Landlord Gas Safety Certificates
- Boiler Servicing
- Boiler Installation
- Gas Safety Checks
Need a Gas Safety Inspection?
Whether you’re buying a new home, selling a property, or simply want reassurance that your gas appliances are safe, Highfield Plumbing & Heating can help.
Call 0330 912 8754 or visit fill in the contact form and we will get back to you.
