“There’s water dripping from near the boiler… it’s coming through the ceiling.”
In this case, the customer was already protected under a Highfield Plumbing & Heating Care Plan, which meant their call was prioritised and an engineer attended quickly to investigate.
Rapid Attendance for Care Plan Customers
One of the key benefits of being on a Highfield Heating Care Plan is priority response when something unexpected happens.
Because this Mansfield homeowner was part of the plan, we were able to attend promptly and carry out a full system diagnostic to find the cause of the leak.
Identifying the Fault
After inspecting the system, we traced the problem to two important safety components within the hot water cylinder system:
A faulty TPRV (Temperature and Pressure Relief Valve)
A failing combination valve
These components play a critical role in system safety. They regulate pressure and temperature inside the cylinder. When they fail, the system releases water as a safety measure to prevent pressure from building to dangerous levels.
This is often when customers notice water leaking from pipework or even dripping through ceilings.
Although alarming, the valves had actually done their job by protecting the system.
Clear Advice and Next Steps
Once the issue had been identified, we explained everything clearly to the customer.
No technical jargon.
No unnecessary upselling.
Just a clear explanation of what had failed, why it had happened, and the safest way to repair it.
The required replacement parts were sourced immediately and a return visit was arranged.
Repair Completed Within 24 Hours
Within 24 hours we returned to complete the repair.
Both the Temperature and Pressure Relief Valve and combination valve were replaced, the system was recommissioned, and full safety checks were carried out.
Once completed:
The leak had completely stopped
The system was operating safely again
Hot water service was fully restored
Most importantly, the homeowner had the reassurance that their heating system was safe and working properly again.
The Real Value of a Heating Care Plan
Situations like this highlight exactly why many of our customers choose to join a Highfield Plumbing & Heating Care Plan.
Instead of searching for emergency help during a stressful situation, customers benefit from:
Priority engineer response
Fast fault diagnosis
Professional repairs from engineers who know their system
A small issue caught early can prevent much larger problems later.
Heating Engineers Serving Mansfield, Chesterfield and Nottingham
At Highfield Plumbing & Heating, we don’t just carry out repairs. We make sure systems are diagnosed correctly and repaired properly, protecting our customers’ homes and heating systems for the long term.
If you’d like the reassurance of priority support and regular heating maintenance, our Care Plans are designed to keep your system running safely all year round.
📞 Call 0330 912 8754
🌐 Visit highfieldplumbing.co.uk
📍 Serving Mansfield, Chesterfield and Nottingham
Highfield Plumbing & Heating
Prompt. Professional. Here when you need us.
