Keeping Mansfield, Chesterfield & Nottingham warm since 2007
What to expect and terms & conditions
All the important things you need to know
Terms and Conditions Highfield Heating And Gas Ltd T/A Highfield Plumbing And Heating
Definitions
- Company: The entity performing the works, referred to as “we,” “us,” or “Highfield Heating and Gas Ltd” in these terms and conditions.
- Client: The individual or entity for whom the works are being performed, referred to as “you” in these terms and conditions.
- Works: The services and materials provided by the Company as described in the estimate.
- Estimate: The detailed proposal for the Works, including costs and descriptions, provided by the Company to the Client.
Terms and Conditions
1. Care and Responsibility: Whilst all reasonable care will be taken during the execution of the Works, the Company accepts no responsibility for any faults or failures that may arise in existing pipework, fittings, and equipment as a result of disturbance caused by the proposed Works.
2. Non-Intrusive Survey: The Estimate is based on a non-intrusive survey of the property. It is assumed that the existing system to which we connect is in good condition and working order. Should we find any faults with the existing system, we reserve the right to correct them.
3. Dismantling and Reinstatement: Dismantling, clearing, and reinstatement of any fitted cupboards to permit the proposed Works will be charged at extra cost unless specified otherwise.
4 .Access to Floors: If it is necessary to gain access to floors below fitted carpets during the Works, we will lift and lay back the carpets upon completion. No re-stretching or fitting is included unless specified. For floors covered with thermoplastic tiles, vinyl sheet covering, cork tiles, or laminate flooring, no allowance has been made for reinstatement unless specified.
5. Service Isolation: During the execution of the Works, it may be necessary to isolate water, gas, and electrical services. This will be advised in good time, and the period of isolation will be kept as short as possible.
6. Making Good Holes: All holes formed during the Works will be made good upon completion. No allowance has been made for the reinstatement of decorations. We do not guarantee to match existing brickwork where boiler flue terminals have been removed.
7. Casing and Painting: No allowance has been made for casing in of pipework or painting and decorating of the new works.
8. Access to Property: Unrestricted access to all relevant parts of the property must be afforded to us during the Works. Any delays caused by restricted access not notified at the time of survey may be subject to additional charges and/or delay in completion.
9. Involvement of Other Trades: Where other trades are involved in the Works and these trades are not under our control, any delays they cause to our progress may result in extra charges and/or delay in completion.
10. Continuous Work Visit: Unless specified, the Works will be carried out in one continuous visit. Extra visits at the request of the Client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.
11. Ownership of Materials: Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the Client until payment in full has been received. We reserve the right to take legal action to secure payment for the Works carried out and materials supplied.
12. Out-of-Hours Work: No allowance has been made for out-of-hours working unless specified or to suit our own requirements.
13. Start and Duration of Works: All dates and times given for the start or duration of the Works are provided in good faith based on information gained during the survey and our current workload commitments. These times may vary due to unforeseen circumstances or circumstances beyond our control. No liability will be accepted for late completion in such circumstances.
14. Supplier and Manufacturer Guarantees: All materials supplied will be subject to the suppliers’ or manufacturers’ guarantees.
15. Substitution of Goods: While certain items may be specified by name or model, we reserve the right to supply goods of different manufacture provided they are suitable for the intended purpose.
16. Client-Supplied Materials: Any items or materials supplied by the Client for our installation will be unpacked and inspected in the Client’s presence. Any faults found will be pointed out, and it will be the Client’s responsibility to obtain replacements. Delays caused by faulty or damaged items may be chargeable and could result in us withdrawing from the site, affecting the completion date.
17. Additional Works: Any additional works requested by the Client during the execution of the specified Works will be charged at extra cost. An indication of such cost will be provided, and the Client’s agreement obtained before proceeding.
18. Validity of Estimate: This Estimate is open for acceptance for a period of 30 days.
19. Terms of Payment: Payment terms are strictly cash on delivery (COD) unless specified in the Estimate and must be adhered to as a condition of acceptance. We reserve the right to require a deposit for materials, with the remaining balance due upon completion of the Works. We reserve the right to charge interest at a rate of 8% per annum on overdue accounts.
20. Recovery of Costs: If payment terms are not met, the Client shall be liable for all costs, fees, disbursements, and charges, including legal fees, incurred by the Company in recovering unpaid invoices.
– In addition, an administrative cost of £50 will be added to any overdue invoice.
– If we instruct a third-party debt recovery company, the Client shall be liable for all associated costs incurred by the Company in recovering unpaid invoices, including but not limited to collection agency fees, legal fees, and any other costs incurred in the collection process.
21. Dangerous Waste Materials: The price specified in the Estimate does not include the removal of dangerous waste materials such as asbestos found during the Works. This will be subject to an extra charge.
22. Acceptance of Estimate: Acceptance of the Estimate confirms acceptance of these terms and conditions.
23. Gas Supply Compliance: Prior to commencing work involving gas appliances, the existing gas supply will be subjected to a soundness test to ensure compliance with Gas Safe Regulations. Any faults found will be advised, and rectification works may incur additional charges.
24. Powerflush Treatment: Should the Works include a powerflush of the existing heating system, it is noted that while generally harmless, the process may reveal weaknesses in the system. Any rectification works required due to such problems may incur additional costs.
25. Combination Heating Boiler: If the Works include the installation of a new combination heating boiler unit or any conversion to a high pressure sealed system that is to be connected to an existing system, the Client should be aware that the higher pressures used by this type of boiler or system may reveal weaknesses in the existing system. Rectification works required due to such problems may incur additional costs.
26. Parking Fees: The Estimate does not include parking fees in controlled parking zones (CPZs). Any such fees incurred will be passed onto the Client.
27. Safety of Children and Pets: The Client is responsible for ensuring that all children and pets are kept away from the areas in which we are working.
28. Leasehold Property Permissions: If the Works are being carried out in a leasehold property, it is the Client’s responsibility to ensure all necessary permissions have been obtained in writing from the landlord or managing agents. We do not accept responsibility for any Works carried out without the necessary permissions. We can furnish details of the proposed Works if required at an additional cost.
29. Client Indemnity: The Client will indemnify Highfield Heating and Gas Ltd against all losses, damages, expenses, and costs on a full indemnity basis and hold Highfield Heating and Gas Ltd harmless in relation to:
– Any breach of this agreement.
– Any claim made by a third party against Highfield Heating and Gas Ltd while carrying out the Services for the Client, except any claim arising out of or relating to Highfield’s negligence or breach of this agreement.
– Any monies, costs, or disbursements expended by Highfield Heating and Gas Ltd on the Client’s behalf.
30. Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond the Company’s reasonable control, including but not limited to acts of God, war, strikes or labor disputes, embargoes, government orders, or any other force majeure event.
31. Limitation of Liability: To the maximum extent permitted by law, the Company shall not be liable to the Client for any indirect, incidental, special, or consequential damages, or for loss of profit, revenue, data, or use, arising out of or in connection with the performance of the Works, even if advised of the possibility of such damages. The Company’s total liability to the Client for any claim arising out of or relating to the Works shall not exceed the total amount paid by the Client for the Works.
32. Dispute Resolution: Any disputes arising out of or in connection with these terms and conditions or the Works performed shall be resolved through good faith negotiations between the parties. If the parties are unable to resolve the dispute through negotiation, the dispute shall be referred to mediation or arbitration in accordance with the rules of an appropriate body, prior to seeking resolution through the courts.
33. Confidentiality: Both parties agree to keep confidential and not disclose to any third party any confidential information obtained from the other party in connection with the performance of the Works, except as required by law or with the other party’s written consent.
34. Intellectual Property: Any intellectual property, including but not limited to designs, plans, or methodologies provided by the Company in connection with the Works, shall remain the property of the Company. The Client is granted a non-exclusive, non-transferable license to use such intellectual.
34. Intellectual Property: Any intellectual property, including but not limited to designs, plans, or methodologies provided by the Company in connection with the Works, shall remain the property of the Company. The Client is granted a non-exclusive, non-transferable license to use such intellectual property solely for the purpose of the specified Works.
35. Data Protection: The Company shall comply with all applicable data protection laws in relation to any personal data shared by the Client. The Client consents to the processing of their personal data by the Company as necessary for the performance of the Works. This includes, but is not limited to, the following:
- Collection and Use: Personal data such as name, address, contact details, and payment information will be collected and used solely for the purposes of providing the services outlined in the Estimate and for invoicing and payment processing.
- Data Security: The Company will implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
- Data Sharing: Personal data may be shared with third parties only to the extent necessary to perform the Works. This includes sharing information with suppliers for delivery of materials or with subcontractors involved in the project. The Company will ensure that any third parties receiving personal data are bound by data protection obligations equivalent to those in these terms and conditions.
- Retention: Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Once the data is no longer needed, it will be securely destroyed.
- Client Rights: The Client has the right to access, correct, or request the deletion of their personal data held by the Company. The Client can exercise these rights by contacting the Company directly. The Company will respond to such requests in accordance with applicable data protection laws.
- Data Breaches: In the event of a data breach that compromises personal data, the Company will notify the Client and relevant authorities in accordance with applicable data protection laws and regulations.
36. Health and Safety Compliance: The Company will comply with all relevant health and safety legislation during the performance of the Works. The Client agrees to provide a safe working environment for our employees and subcontractors and to comply with any health and safety instructions provided by the Company.
37. Environmental Compliance: The Company will take all reasonable steps to minimize environmental impact during the performance of the Works, including proper disposal of waste materials. The Client agrees to cooperate with the Company’s environmental practices.
38. Insurance: The Company shall maintain adequate insurance coverage for public liability and employer’s liability as required by law. The Client is advised to ensure their own insurance coverage is sufficient to cover the Works and any associated risks.
39. Termination: Either party may terminate the agreement for the Works by providing written notice to the other party if the other party commits a material breach of these terms and conditions and fails to remedy the breach within a specified time period after being notified. In the event of termination, the Client shall pay for all Works performed and materials supplied up to the date of termination.
40. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any legal action or proceedings arising out of or in connection with these terms and conditions or the Works performed shall be brought in the courts of England and Wales.
41. Entire Agreement: These terms and conditions, together with the Estimate, constitute the entire agreement between the Company and the Client and supersede any prior agreements, understandings, or representations, whether written or oral. Any amendments to this agreement must be made in writing and signed by both parties.
42. Severability: If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect.
43. Waiver: No waiver of any term or condition of these terms and conditions shall be effective unless made in writing and signed by an authorized representative of the waiving party. No waiver of any breach of these terms and conditions shall be deemed a waiver of any subsequent breach.
By agreeing to these terms and conditions, the Client acknowledges and agrees to the terms outlined above, including the processing of their personal data as described in the Data Protection clause.
Keeping Mansfield, Chesterfield & Nottingham warm since 2007
What to expect & how we do business
The important things you need to know!
Sheffield's most reviewed boiler company
What our customers need to know in 7 minutes!
Here is your small, easy-to-read overview of how we do business.
It’s not written in small print, boring legal jargon, just simple answers to the most frequent questions. Below, we have compiled the most important information our customers ask for during and after a boiler installation.
We know you are busy, so we have written this in a way that we would like to read it and hope it covers everything you need to know before choosing the company that will complete the required work.
Sheffield's most reviewed boiler company
What to Expect from an Experienced Heating Engineer
As you will see from reading our customer feedback, we tend to get rated 5 stars. Customer satisfaction has always been our aim since we started trading, and our customer’s complete satisfaction will remain the number one priority. However, we would like to point out that the installation team are Gas Engineers and not experienced or qualified to lay carpets, fix electrics, carry out roof work, build boxing to hide pipes, fix kitchen units, brick up old flue holes or any other job that is not normally required of a Gas Engineer.
We quote for the Safe Installation of Gas Heating Systems such as Boilers, Radiators and energy Efficient Controls.
If you have any additional requirements, please forward them to our office before accepting our quotation.
Here you will find all relevant information pre installation.
When accepting the quote, please reply directly to the email sent.
Once the deposit has been made via bank transfer or card payment, we will agree upon an installation date suitable for you. Before accepting our quotation and paying the required deposit, please read our full Terms & Conditions on the link above..
Preferred option via Bank Transfer, no Cheques, please
We will now require a 50% deposit payment to ensure that your boiler, parts and materials are available on time. Please be aware that the UK heating industry still struggles with supply issues. A swift deposit payment will allow us to secure the boiler and installation date.
The remaining balance is to be paid fully on completion of the installation.
The boiler, its warranty/guarantee and all materials remain the property of Hallamshire Energy Services Ltd until the balance is paid in full.
On full payment, we will arrange for the manufacturer’s warranty/guarantee & register the Installation with Gas Safe.
Our preferred method of payment is via BACS Bank Transfer.
The bank account details will be sent along with the quotation.
Please call the office during our regular opening hours if you prefer to speak to us and pay over the phone.
Our payment terms for private landlords unable to attend the property for survey or completion will be 100% of the expected invoice.
Payment Terms for Estate Agents
If the customer is a property or estate agent, the terms are the same as dealing directly with homeowners and private landlords. We require a 50% deposit and payment the following day after the completion of work.
Here you will find the most common answers regarding the heating installation.
The building regulations require that all new boiler installations require chemical treatment and flushing of the heating system before commissioning the boiler.
The new building regulations Part L has now built on previous recommendations for cleansing and boiler protection and now
requests that all new boiler installations are protected via a magnetic filter. The cleansing of the heating system in Part L is “standard practice” and not considered the “best practice” of power flushing the heating system. Depending on the size of the property and the type of power flushing technique applied, the cleansing of the heating system could take between 2-6 hours and cost between £200-£800 in labour and additional chemicals.
However, the system’s water condition can vary from house to house, so it would be incorrect to assume that all homes require the same level of system cleansing. Your quotation includes building regulations and “standard practice” cleansing; however, we always advise choosing a higher level of cleansing if the budget allows it.
If your existing heating system has cold radiators or “cold spots”, we will need to adopt the highest level of cleansing to protect the boiler and deliver improved energy efficiencies.
When a boiler is installed in a loft area, the following three requirements will also be required to meet building regulations and ensure that the manufacturer’s warranty is valid.
There must be a supporting floor to and under the boiler with lighting and a permanent ladder for access. Ideally, for safety reasons, these building requirements must be put in place before a boiler installation. If the current boiler has broken down and people are cold, we will be able to provide temporary access ladders and lighting.
We will install the boiler with the understanding that the customer provides the above immediately after the boiler installation. The manufacturer’s engineers will refuse to work in areas unsafe and void your warranty if this is not put in place.
Hallamshire Energy Services Ltd will use a third-party roofing contractor for all pitched roof vertical flue installations. We advise using a kitchen fitter for kitchens, a heating engineer for boilers and a roofer for roofing work.
We will only install boilers manufactured to the highest level of reliability.
Other materials we use to complete the installation will always be of high quality and the most suitable material or fitting for its purpose.
Before accepting our quotation, please specify if you have any preference or special requirements for the materials we use, as specific materials & fittings will affect the overall cost of the installation, increasing the cost of the final quotation.
Our team will remove all metals from the property unless the customer asks not to do so. We partner with a recycling company that will pick up metals from each installation. Please understand that Commercial Vans cannot access local authority recycling sites and that metals are the only waste we can recycle for free.
Because of this removal of general waste such as cardboard, rubble, plastics, old heating controls, and the boiler-protecting Polystyrene packaging (Baxi, Glowworm, Vaillant & Worcester) will be left with one or two large rubble bags at the end of the installation.
Your new Condensing boiler produces slightly acidic water that must run into a suitable waste water pipe. The most common problem after the installation has been the condensate pipe having some form of a blockage further down the line, generally on an internal connection.
If connecting to an internal waste system, the condense pipe will have to be connected to a 40mm waste pipe, preferably the washing machine standpipe or any other standard 40mm waste pipe after the water trap of each plug hole. If no suitable internal waste is available, we will route the condensate pipe to an external drain using a larger diameter 32 or 40mm waste pipe. An external condensate pipe can freeze, so the installation team will assess onsite the best route for the pipe to avoid freezing, blockages and water backing up the pipeline.
A hot drink on a cold morning is welcome, but please don’t think the installation team expects a cuppa every hour.
Cuppa = Brew for you Manchester folks 
If you want to help the team, please create as much extra space around the installation area as possible. More tools and materials nearby will require less time walking back and forth from the van. Saving this time will allow us to spend more time at the end of the day cleaning down the work area and talking you through the installation, ensuring you understand how to use the new boiler and its energy-saving controls.
Here you will find all relevant information you should understand for after the installation day.
We offer a 12-month guarantee on the work ( parts & materials ) we have installed. Where we have connected new equipment such as boilers and controls to your existing system, we will not accept responsibility for repairing or replacing parts of your existing system that later develop faults unless we have been negligent in not realising damage could happen.
The company does not take responsibility for any other part of the attached system, such as radiators, time switches, thermostats, motorised valves, external pumps, external central heating pumps, external expansion vessels and sanitary areas such as toilets, taps, sanitary pumps, shower valves & shower pumps.
Hot water taps can also sometimes leak due to the tap’s inability to handle increased water pressures on the new system. Usually, this is resolved by tightening the nut with a spanner.
Please note that if you currently have older gravity systems and want/need to upgrade the system, the property owner and the family living at that property must expect the following.
There are many reasons and advantages for upgrading the system, with just a few disadvantages that must be understood. The existing system will be converted from older plumbing technology that uses gravity to fill the system with water. Modern heating systems are sealed and pressurised.
Upgrading from gravity pressure to a slightly higher system pressure can sometimes cause leaks on joints at any point in the heating or hot water pipework. This occurrence is rare but can happen.
Our boiler quotations are for replacing the existing boiler and will not cover repairing the attached heating systems or water supplies. If a leak develops during the installation on an accessible joint, we will fix the joint as part of the installation. However, if a leak occurs in an inaccessible location, i.e. under floors with no access, or if a radiator develops a leak and needs replacing (extremely rare), we would have to assess and quote for the repair work in addition to the installation work.
If you have a thermostatic shower attached to your gravity system, a pump may be installed to feed it with pressurised water. If so, the pump must be removed because it cannot handle the increased water pressure. If this pump is not accessible, i.e. under a floor, you must notify us before any work is carried out. The property owner is responsible for informing the installation company of any attached pumps.
If you have a thermostatic shower attached to your gravity system, a pump may be installed to feed it with pressurised water. If so, the pump must be removed because it cannot handle the increased water pressure. If this pump is not accessible, i.e. under a floor, you must notify us before any work is carried out. The property owner is responsible for informing the installation company of any attached pumps.
After installing a combi boiler, you may find that the hot water temperature is lower than the temperature provided with the older system and hot water cylinder. Supplying the water at a usable temperature of 38-45C is far more efficient than storing water at the 65C required by the old water tank. For this reason, boiler manufacturers design their products to heat water 35-40C above the incoming mains water.
Smaller tanks that can fit through the loft hatch will be removed from the loft; however, larger cold water storage tanks are typically left in the loft to dry out. Removing the larger tanks requires cutting into quarters to get them down through the loft hatch. These large tanks often have thick, sludgy water trapped in the bottom of the tank after being drained. Cutting the tank into quarters to remove it is likely to damage the carpets & walls below if removed from the loft area. Our best advice is to expect us to remove the large tanks if they are clean and the loft hatch makes removal possible.
We will inspect the cold water tank on the installation day. If trapped sludge water exists, it will be left safe in situ to avoid damaging the decorated house below.
We will block/ brick old balanced flues to seal the hole and stop flue gasses from re-entering the property. If the standard block/brick with a sand & cement finish is not the desired finish, the customer will arrange for a third-party bricklayer or stonemason to make any cosmetic changes later. We cannot provide a brick or stone match.
To register the work with Gas Safe and ensure the best possible communication before and after the work is completed, we require a full name and email address for every customer. We send our quotes and correspondence via email to speed up the quotation process. We must also contact you each year when the annual boiler service or gas safety check is due.
These details are for company use only and will not be shared with any third party. If you do not have an email address, we will require you to provide either a friend’s or a family member’s email address.
Sheffield Boiler People is a Trading name of
Hallamshire Energy Services Ltd
110 Prospect Road, Heeley, Sheffield
S23EN
How we do business –
What our customers need to know in 7 minutes!
Here is your small, easy-to-read overview of how we do business.
It’s not written in small print, boring legal jargon, just simple answers to the most frequent questions. Below, we have compiled the most important information our customers ask for during and after a boiler installation.
We know you are busy, so we have written this in a way that we would like to read it and hope it covers everything you need to know before choosing the company that will complete the required work.
Central Heating Installation
Accepting the quotation
When accepting the quote, please reply directly to the email sent.
Once the deposit has been made via bank transfer or card payment, we will agree upon an installation date suitable for you. Before accepting our quotation and paying the required deposit, please read our full Terms & Conditions on the link above..
Installation Payments –
Preferred option via Bank Transfer, no Cheques, please
We will now require a 50% deposit payment to ensure that your boiler, parts and materials are available on time. Please be aware that the UK heating industry still struggles with supply issues. A swift deposit payment will allow us to secure the boiler and installation date.
The remaining balance is to be paid fully on completion of the installation.
The boiler, its warranty/guarantee and all materials remain the property of Hallamshire Energy Services Ltd until the balance is paid in full.
On full payment, we will arrange for the manufacturer’s warranty/guarantee & register the Installation with Gas Safe.
Our preferred method of payment is via BACS Bank Transfer.
The bank account details will be sent along with the quotation.
Please call the office during our regular opening hours if you prefer to speak to us and pay over the phone.
Payment terms for Private Landlords
Our payment terms for private landlords unable to attend the property for survey or completion will be 100% of the expected invoice.
Payment Terms for Estate Agents
If the customer is a property or estate agent, the terms are the same as dealing directly with homeowners and private landlords. We require a 50% deposit and payment the following day after the completion of work.
Notes on cleansing and protecting the system
The building regulations require that all new boiler installations require chemical treatment and flushing of the heating system before commissioning the boiler.
The new building regulations Part L has now built on previous recommendations for cleansing and boiler protection and now
requests that all new boiler installations are protected via a magnetic filter. The cleansing of the heating system in Part L is “standard practice” and not considered the “best practice” of power flushing the heating system. Depending on the size of the property and the type of power flushing technique applied, the cleansing of the heating system could take between 2-6 hours and cost between £200-£800 in labour and additional chemicals.
However, the system’s water condition can vary from house to house, so it would be incorrect to assume that all homes require the same level of system cleansing. Your quotation includes building regulations and “standard practice” cleansing; however, we always advise choosing a higher level of cleansing if the budget allows it.
If your existing heating system has cold radiators or “cold spots”, we will need to adopt the highest level of cleansing to protect the boiler and deliver improved energy efficiencies.
Boilers installed in lofts & building regulations
When a boiler is installed in a loft area, the following three requirements will also be required to meet building regulations and ensure that the manufacturer’s warranty is valid.
There must be a supporting floor to and under the boiler with lighting and a permanent ladder for access. Ideally, for safety reasons, these building requirements must be put in place before a boiler installation. If the current boiler has broken down and people are cold, we will be able to provide temporary access ladders and lighting.
We will install the boiler with the understanding that the customer provides the above immediately after the boiler installation. The manufacturer’s engineers will refuse to work in areas unsafe and void your warranty if this is not put in place.
Vertical flue installation through roofs
Hallamshire Energy Services Ltd will use a third-party roofing contractor for all pitched roof vertical flue installations. We advise using a kitchen fitter for kitchens, a heating engineer for boilers and a roofer for roofing work.
Materials we use
We will only install boilers manufactured to the highest level of reliability.
Other materials we use to complete the installation will always be of high quality and the most suitable material or fitting for its purpose.
Before accepting our quotation, please specify if you have any preference or special requirements for the materials we use, as specific materials & fittings will affect the overall cost of the installation, increasing the cost of the final quotation.
Old boilers, cylinders, plastic tanks & general rubbish
Our team will remove all metals from the property unless the customer asks not to do so. We partner with a recycling company that will pick up metals from each installation. Please understand that Commercial Vans cannot access local authority recycling sites and that metals are the only waste we can recycle for free.
Because of this removal of general waste such as cardboard, rubble, plastics, old heating controls, and the boiler-protecting Polystyrene packaging (Baxi, Glowworm, Vaillant & Worcester) will be left with one or two large rubble bags at the end of the installation.
Condensate blockage issues & Freeze Protection
Your new Condensing boiler produces slightly acidic water that must run into a suitable waste water pipe. The most common problem after the installation has been the condensate pipe having some form of a blockage further down the line, generally on an internal connection.
If connecting to an internal waste system, the condense pipe will have to be connected to a 40mm waste pipe, preferably the washing machine standpipe or any other standard 40mm waste pipe after the water trap of each plug hole. If no suitable internal waste is available, we will route the condensate pipe to an external drain using a larger diameter 32 or 40mm waste pipe. An external condensate pipe can freeze, so the installation team will assess onsite the best route for the pipe to avoid freezing, blockages and water backing up the pipeline.
What to Expect from an Experienced Heating Engineer
As you will see from reading our customer feedback, we tend to get rated 5 stars. Customer satisfaction has always been our aim since we started trading, and our customer’s complete satisfaction will remain the number one priority. However, we would like to point out that the installation team are Gas Engineers and not experienced or qualified to lay carpets, fix electrics, carry out roof work, build boxing to hide pipes, fix kitchen units, brick up old flue holes or any other job that is not normally required of a Gas Engineer.
We quote for the Safe Installation of Gas Heating Systems such as Boilers, Radiators and energy Efficient Controls.
If you have any additional requirements, please forward them to our office before accepting our quotation.
Customer hospitality
A hot drink on a cold morning is welcome, but please don’t think the installation team expects a cuppa every hour.
Cuppa = Brew for you Manchester folks 😉
If you want to help the team, please create as much extra space around the installation area as possible. More tools and materials nearby will require less time walking back and forth from the van. Saving this time will allow us to spend more time at the end of the day cleaning down the work area and talking you through the installation, ensuring you understand how to use the new boiler and its energy-saving controls.
Our work Guarantee
We offer a 12-month guarantee on the work ( parts & materials ) we have installed. Where we have connected new equipment such as boilers and controls to your existing system, we will not accept responsibility for repairing or replacing parts of your existing system that later develop faults unless we have been negligent in not realising damage could happen.
The company does not take responsibility for any other part of the attached system, such as radiators, time switches, thermostats, motorised valves, external pumps, external central heating pumps, external expansion vessels and sanitary areas such as toilets, taps, sanitary pumps, shower valves & shower pumps.
Leaks on hot water taps & pipework
Hot water taps can also sometimes leak due to the tap’s inability to handle increased water pressures on the new system. Usually, this is resolved by tightening the nut with a spanner.
New Combi Boilers Upgrading Conventional Gravity Systems
Please note that if you currently have older gravity systems and want/need to upgrade the system, the property owner and the family living at that property must expect the following.
There are many reasons and advantages for upgrading the system, with just a few disadvantages that must be understood. The existing system will be converted from older plumbing technology that uses gravity to fill the system with water. Modern heating systems are sealed and pressurised.
Upgrading from gravity pressure to a slightly higher system pressure can sometimes cause leaks on joints at any point in the heating or hot water pipework. This occurrence is rare but can happen.
Our boiler quotations are for replacing the existing boiler and will not cover repairing the attached heating systems or water supplies. If a leak develops during the installation on an accessible joint, we will fix the joint as part of the installation. However, if a leak occurs in an inaccessible location, i.e. under floors with no access, or if a radiator develops a leak and needs replacing (extremely rare), we would have to assess and quote for the repair work in addition to the installation work.
Thermostatic showers on Gravity Systems
If you have a thermostatic shower attached to your gravity system, a pump may be installed to feed it with pressurised water. If so, the pump must be removed because it cannot handle the increased water pressure. If this pump is not accessible, i.e. under a floor, you must notify us before any work is carried out. The property owner is responsible for informing the installation company of any attached pumps.
Hot water temperature on Gravity Systems
After installing a combi boiler, you may find that the hot water temperature is lower than the temperature provided with the older system and hot water cylinder. Supplying the water at a usable temperature of 38-45C is far more efficient than storing water at the 65C required by the old water tank. For this reason, boiler manufacturers design their products to heat water 35-40C above the incoming mains water.
Cold water storage tanks on Gravity Systems
Smaller tanks that can fit through the loft hatch will be removed from the loft; however, larger cold water storage tanks are typically left in the loft to dry out. Removing the larger tanks requires cutting into quarters to get them down through the loft hatch. These large tanks often have thick, sludgy water trapped in the bottom of the tank after being drained. Cutting the tank into quarters to remove it is likely to damage the carpets & walls below if removed from the loft area. Our best advice is to expect us to remove the large tanks if they are clean and the loft hatch makes removal possible.
We will inspect the cold water tank on the installation day. If trapped sludge water exists, it will be left safe in situ to avoid damaging the decorated house below.
Square balanced flue block up
We will block/ brick old balanced flues to seal the hole and stop flue gasses from re-entering the property. If the standard block/brick with a sand & cement finish is not the desired finish, the customer will arrange for a third-party bricklayer or stonemason to make any cosmetic changes later. We cannot provide a brick or stone match.
Your details & customer confidentiality
To register the work with Gas Safe and ensure the best possible communication before and after the work is completed, we require a full name and email address for every customer. We send our quotes and correspondence via email to speed up the quotation process. We must also contact you each year when the annual boiler service or gas safety check is due.
These details are for company use only and will not be shared with any third party. If you do not have an email address, we will require you to provide either a friend’s or a family member’s email address.
Sheffield Boiler People is a Trading name of
Hallamshire Energy Services Ltd
110 Prospect Road, Heeley, Sheffield
S23EN
